Refund & Return Policy

Return Policy

• Returns accepted within 7 days of delivery for eligible products.
• Products must be unused, unwashed, and have original tags.
• Items marked non-returnable are not eligible for return.

For Pickup Returns:

• Ensure the product is packed securely.
• Keep the packet unsealed for pickup inspection.
• We will perform a quality check upon receiving it.

For Self-Shipping:

• If reverse pickup is unavailable, ship the product to our Returns Desk (address provided on the website).
• Include your Order Number and Return ID inside the package.
• You’ll receive an email confirmation once we receive it.
• Track return status via My Orders.

How to Initiate a Return:

• Go to My Orders on our website.
• Click Return on the selected item and follow the steps.
• A Return ID will be generated — keep it for future reference.

Exchange Policy

• Exchanges must be requested within the return window (as mentioned on the product page).
• Visit My Orders to raise an exchange request.
• If eligible, you’ll receive an Exchange ID.

Process:

• Pack the unused product with tags intact.
• Hand it over during the delivery of the new item.
• Replacement will be delivered to the same address.
• Track the status in My Orders.

Refunds

Eligible Refunds:

• Full refund issued for:
  • Canceled orders
  • Lost shipments
  • Undelivered items

Conditions:

• Convenience fees are non-refundable for returned items.
• Self-shipped returns may qualify for reimbursement of shipping charges.
• No refund will be given if return activity violates our Fair Usage Policy.
• Order value is calculated after discounts, taxes, and fees.

Important Notes

• Returns/Exchanges are not accepted if the warranty card (if applicable) is missing.
• Returned/exchanged items must be in original condition, with packaging and accessories intact.
• Products failing the quality check will be returned to the customer without a refund.