Return and Refund Policy

Our Return and Refund Policy was last updated on 16 January 2023.

Thank you for shopping at www.faujiindia.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to KPSN India.
• “Goods” refers to the items offered for sale.
• “Orders” means a request by you to purchase goods from us.
• “Website” refers to www.faujiindia.com, accessible from https://www.faujiindia.com/
• “You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@faujiindia.com or call us on +91 75671 75252. The return/exchange of the products will be taken care of by our delivery partners.

Please note that return will be accepted only with the invoice copy you received at the time of order placement.

You can always contact us for any return-related questions at support@faujiindia.com or call us on +91 75671 75252.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellations

You can cancel the product anytime after placing the order until it is out-for-delivery. Post-cancellation, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges

In case of exchanges, a new order will be placed for the same product on your behalf and will be delivered to you at the original shipping address once we’ve received and inspected your return.

In case of unavailability of the same product variant, you will have the option to either:

• Choose another product variant (for example, colour), or
• Request a refund.

Following Returns

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method (except Cash On Delivery) within 10 business days.

In case of Cash On Delivery, you must provide us with a UPI-linked phone number or bank account details by emailing us at support@faujiindia.com.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@faujiindia.com or call us on +91 75671 75252.