Privacy Policy

Introduction

KPSN India (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information (as defined below), through platforms controlled by the Company viz. www.faujiindia.com and mobile sites/application (the “Platforms”) of the individuals who browse, or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensure its compliance with applicable laws and regulations.

This Policy does not apply to Personal Information collected from you offline (unless otherwise specified), to Company’s websites that do not link to this Policy, to Customers of countries other than India or to third-party websites to which the Platform may link.

By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. We encourage you to read this Policy regarding the collection, use, and disclosure of your information. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.

Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).

Notwithstanding your registration with the National Do Not Call Registry (in fully or partly blocked category under the National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company’s services.

You further confirm that no communication to you from the Company or on behalf of the Company shall be construed as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations and you have specifically opted to receive communications in this regard on the mobile number provided by you.

Definition of Personal Information

For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you, which is submitted to and/or collected over the Platform and maintained by the Company in an accessible form.

Any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information for the purposes of this Policy.

How Do We Collect Your Personal Information?

We communicate with you through a variety of means and channels, including our Platform, email, phone or text messaging, though our preferred mode is email due to lower environmental impact.

1. Information You Provide

The Company collects and stores the Personal Information you provide while using the Platform, including during registration, placing orders, subscribing to newsletters, participating in surveys, events, or contacting customer support.

• Name
• Postal address
• Email address
• Phone number
• Order and product-related information

You may choose not to provide certain information, but this may limit your ability to use certain features of the Platform.

2. Automatic Collection

• Usage data
• Browser details
• IP address
• Device identifiers
• Location data

This information helps improve Platform performance, personalize experience, and analyze trends. This information cannot identify you without additional identifiable data.

3. Information from Other Sources

We may receive information from third parties such as logistics partners, promotional partners, or social media platforms, subject to your privacy settings and consent. The Company is not responsible for third-party privacy practices.

What Personal Information Do We Collect?

• Name, contact details, country
• Date of birth, language preference, location
• Shipping details of recipients
• IP addresses
• Product preferences and opinions
• Payment-related information (processed via PCI-DSS compliant gateways)
• Customer service call records
• Device and technical data

Purpose of Collection

• Verify identity
• Process orders and refunds
• Communicate order updates
• Provide customer support
• Send newsletters and offers
• Improve Products and services
• Conduct research and analytics
• Prevent fraud and illegal activities
• Comply with legal obligations
• Enforce Company policies

Legal Basis for Processing

• Performance of Contract – order fulfillment and delivery
• Legitimate Interest – marketing and customer engagement
• Legal Obligation – compliance with laws
• Consent – where explicitly obtained

You may withdraw consent by emailing support@faujiindia.com.

Payment Information

Payments are processed through PCI-DSS compliant third-party gateways. The Company does not store card or banking details except as required by law.

Social Media

We maintain social media profiles. Any interaction on such platforms is governed by the respective platform’s privacy policies. Information shared is subject to your privacy settings.

How Do We Share Personal Information?

• Affiliates and service providers
• Logistics, IT, and customer support partners
• Legal and regulatory authorities when required

We do not sell or rent your Personal Information. In case of merger, acquisition, or sale, Personal Information may be transferred in accordance with this Policy.

Retention of Personal Information

We retain Personal Information only as long as necessary for legal, business, or operational purposes and protect it using appropriate safeguards.

Opting Out

• Clicking “unsubscribe” in promotional emails
• Updating preferences in “My Account”
• Contacting customer care

Updating Your Information

• Logging into your account
• Contacting customer care