Warranty Policy

Defects and Damages

In the unlikely event that a problem occurs with your Product within the Warranty Period as a result of any defect in materials or workmanship, or a manufacturing defect (collectively, “Covered Defects”), we will, at our discretion, replace / repair it, in accordance with the warranty terms and conditions stated herein.

Please note that we do not provide any warranty against damage caused to your Product by misuse (such as transportation of unusual items), neglect, damage by pets, accidents, abrasion, exposure to extreme conditions, solvents, acids, prolonged and/or unusual exposure to water, normal wear and tear, wrinkles on soft luggage, digital print, vegan leather trimmings, Airline Damages (stated below), colour peeling and fading over time.

Airline Damages

If any damage is caused to your Product during transit, such damage will not be covered under the Product’s warranty and will not be considered a Covered Defect for the purposes of this Policy.

Any claim for such damages will have to be made against the airline authority or relevant transportation authority responsible for such damage, and you shall not, under any circumstances whatsoever, make any claim against the Company for such Airline Damages.

Service Centres

Repairs to your Product under warranty must be performed by an approved Company customer service centre (“Service Centre(s)”). Any repairs by unauthorized agents will render any future warranty claim for a Product as null and void.

For the purpose of this policy, “Service Centre” is included in the definition of the “Company”.

Global Warranty

Our global warranty ensures coverage for various scenarios outlined below:

Damage to Accessories

If any part of a Product, such as the wheels, side and top pick-up handles, telescopic handle, or lock, incur any Covered Defects within the Warranty Period, we will promptly ship the necessary part(s) to you. Additionally, we provide detailed video instructions to assist you in fixing the issue.

Crack to Shell

In the rare occurrence of a Product’s shell cracking, we offer replacement services within India, in any Service Centres, if we are satisfied that the same has occurred on account of any Covered Defects.

Issue with Zipper / Stitching

Should there be any issues with the zipper or the stitching of a Product, we offer repair services for such issues exclusively within India, in any Service Centres, upon satisfaction that the issue has occurred as a result of any Covered Defects.

How to Claim Global Warranty

In order to claim global warranty hereunder, you are required to share proof of international travel details, with complete address and other necessary details, including but not limited to:

• Details of the Product
• Issue with the Product
• E-warranty certificate or original GST purchase receipt

with the Company’s customer care at support@faujiindia.com.

Repair or Replacement

The Company will reasonably determine whether or not the problem/issue concerning the Product is a Covered Defect. If it is determined by the Company that a Product contains a Covered Defect, the Company may cover the costs of repair or replacement and return of the Product.

Product Availability

If the Company determines that a Product requires replacement, but the Product is no longer available with the Company, the Company may substitute such unavailable Product with a comparable Product. The only liability on you is to pay any price difference between the unavailable Product and the comparable Product, if any.

If you are given a lower-cost Product as a replacement, we will provide a coupon code equivalent to the price difference. This coupon code can be used for future purchases on FaujiIndia.

Limited Warranty Value

The warranty provided hereunder is limited to the value of the Product and is valid only for the Warranty Period. Covered Defect specifications are subject to change by the Company without prior notice.

Non-Warranty Repairs

If any Product is not covered under warranty hereunder, any repairs and associated costs will be borne by you.

Locks (TSA / Non-TSA)

Product locks are designed to prevent accidental opening but may not necessarily prevent theft, breakage, or unauthorized access.

Legal Disclaimer

Any disputes arising out of the applicability or usage of this policy shall be governed by Indian laws, and the courts at Mumbai shall have exclusive jurisdiction.

Limitation of Liability

The Company’s liability under this policy is limited to the purchase price of the Product. The Company’s monetary responsibility shall not exceed the actual amount paid by you (including discounts or offers).

Responsibility for Delays

The Company, its dealers, and representatives shall not be held responsible for delays in repair or replacement due to exceptional circumstances or non-availability of spare parts or alternate Products.

Right to Amend Terms

The Company reserves the right to amend, alter, or modify the terms of this policy at its sole discretion. Updates will be made available on the Company’s website from time to time.

Note

The warranty may be revoked by the Company at its sole discretion. Warranty terms for corporate and bulk orders may differ and will be shared separately at the time of order.